One Stop Pharmacy Privacy Notice

One Stop Pharmacy may receive your personal data from a number of different sources which may include:

  • Yourself
  • Your representative e.g., guardian
  • Your clinical team e.g., clinicians and nurses
  • Referring hospital
  • Social care services

The personal data we may process includes your:

  • Name
  • Date of birth
  • Gender
  • Contact details (e.g., address, email and contact number)
  • NHS number
  • Relevant medical conditions
  • Prescription medicine names and their directions for use which includes the dose and frequency
  • Notes of contact made with you directly, your representative or with your clinic

We use your personal data to enable us to provide pharmacy and clinical homecare services to you. We may process this data for the following purposes:

  • Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your clinical and homecare teams
  • Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
  • Drug safety – sharing certain limited information with pharmaceutical companies to ensure we are compliant with adverse events reporting or side effects relating to your medication that has been reported to One Stop Pharmacy
  • Deliveries – sharing information such as your name, delivery address, contact number with our own internal logistics team and/or logistics partners that deliver your medication and ancillaries on behalf of One Stop Pharmacy
  • Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
  • Patient Support Programmes (PSP) – to help you get the best from your medicine. If you’re eligible for a PSP, then you will be asked if you’re content to participate and give consent to sharing of your personal data prior to the commencement of services.

We hold your information for as long as advised by the NHS and our regulatory bodies to ensure we are compliant with our legal and regulatory obligations. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

We process your personal data so we can provide pharmacy and clinical homecare services to you, in collaboration with your clinical team, to ensure you get the best out of your treatment for your condition.

A pharmacist is responsible for the confidentiality of your information.

You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information.

You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.

Our Data Protection Officer is:
Gavin Cheema
Head of Clinical Services and Service Development

We may change and update this policy from time to time to reflect how we process your data. The details of any updated version will be published on our website.


What our clients say about us...

  • “One Stop Pharmacy have provided pharmacy services to 2 hospitals I have worked in since 2017.

    I have been quite impressed with their services and professional input at all times.

    Their staff maintain a personalised approach, are available for any queries and the issues are resolved straightaway. Their audits and training courses are also excellent.

    I wholeheartedly recommend them for any service wanting to improve their pharmacy provision to an outstanding standard.”

    Dr. Deepak Gupta - Lead Consultant Psychiatrist - Active Pathways
  • “At Equilibrium Healthcare we started working with One Stop Pharmacy through a Service Level Agreement in 2017. Our experience throughout this time has been excellent and our relationships with the whole team has continued to flourish.

    One Stop Pharmacy are the ultimate professionals and their work is testament to the high standards consistently achieved.

    From audits, prescriptions, training and clinical advice One Stop Pharmacy are always just a phone call away. I would highly recommend One Stop Pharmacy for any and all of your pharmacy needs.”

    Jo Ward - Director of Nursing - Equilibrium Healthcare
  • “One Stop are very responsive with regards to our service and are always very helpful in helping us with efficiency savings etc.

    One Stop are very supportive of us and work well with our team in ensuring we are meeting the latest legislation.

    We appreciate all the work One Stop undertake to help us with moving forward.”

    Matthew Harris - Managing Director - John Munroe Group

Speak with a member of our team...

Contact a member of our team to find out about our Homecare Services and our Specialist Hospital Clinical Services

© 2022 One Stop Pharmacy Ltd. All Rights Reserved.
Registered in England & Wales. Company No. 10131408 | VAT No. 000000000