One Stop Pharmacy Privacy Notice

One Stop Pharmacy may receive your personal data from a number of different sources which may include:

• Yourself
• Your representative e.g., guardian
• Your clinical team e.g., clinicians and nurses
• Referring hospital
• Social care services

The personal data we may process includes your:

• Name
• Date of birth
• Gender
• Contact details (e.g., address, email and contact number)
• NHS number
• Relevant medical conditions
• Prescription medicine names and their directions for use which includes the dose and frequency
• Notes of contact made with you directly, your representative or with your clinic

We use your personal data to enable us to provide pharmacy and clinical homecare services to you. We may process this data for the following purposes:

• Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your clinical and homecare teams
• Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
• Drug safety – sharing certain limited information with pharmaceutical companies to ensure we are compliant with adverse events reporting or side effects relating to your medication that has been reported to One Stop Pharmacy
• Deliveries – sharing information such as your name, delivery address, contact number with our own internal logistics team and/or logistics partners that deliver your medication and ancillaries on behalf of One Stop Pharmacy
• Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
• Patient Support Programmes (PSP) – to help you get the best from your medicine. If you’re eligible for a PSP, then you will be asked if you’re content to participate and give consent to sharing of your personal data prior to the commencement of services.

We hold your information for as long as advised by the NHS and our regulatory bodies to ensure we are compliant with our legal and regulatory obligations. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

We process your personal data so we can provide pharmacy and clinical homecare services to you, in collaboration with your clinical team, to ensure you get the best out of your treatment for your condition.

A pharmacist is responsible for the confidentiality of your information.

You may object to us holding your information. You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information.

You may choose to opt out of the NHS using your data for planning and research purposes. If you would like to opt out, then please let us know by contacting us through:

Telephone: 01902 771166


In writing to:
One Stop Pharmacy Limited
Unit G Key Industrial Park
Fernside Road
WV13 3YA

Our Data Protection Officer is:

Gavin Cheema
Head of Compliance & Responsible Person

We may change and update this policy from time to time to reflect how we process your data. The details of any updated version will be published on our website.


What our clients say about us...

  • “We started working with One Stop Pharmacy (OSP) in late 2021
    when we consolidated all our community clozapine dispensing
    to one outsourced provider. OSP were superbly responsive and
    patient safety focussed to ensure a smooth transition. They
    have continued to be a great partner and responsive to our
    needs. The clozapine clinic staff have been overwhelmingly
    positive around the service provided by OSP. Both the
    operational and senior management team from OSP are
    proactive, approachable and solution focussed”

    Dr Chetan Shah - Chief Pharmacist - Hertfordshire Partnership University NHS Foundation Trust
  • “The One Stop Pharmacy team have been fantastic in supporting
    us to implement a new service. The transition was well-managed
    and the new service continues to be efficient and reliable”

    Michael Marven - Chief Pharmacist & Clinical Director for Medicines Management - Oxford Health NHS Foundation Trust

Speak with a member of our team...

Contact a member of our team to find out about our Homecare Services

© 2024 One Stop Pharmacy Ltd. All Rights Reserved.
Registered in England & Wales. Company No. 10131408 | VAT No. 175 4888 57